Mastery isn't a destination, it's an ongoing journey. In this episode Hamish and I discuss a number of aspects of Mastery, and the journey to achieve it. You'll Learn:

• How the business owner's mindset will factor into the success or failure of their firm.
• What to expect from Leadership on the topic of Mastery?
• What are the steps along the path to Mastery?
• What's the difference between an expert and expertise.
• What is a critical friend, and why you should have one.
• What are, and how to overcome roadblocks on your path to mastery.
• What to ask your customers in order to improve.
• When you need Training verses a Coach.

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