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Where are your dead flowers?
We saw two vases of dead flowers. They kept taking our attention away from the good things. What have you got in your business that distracts your customers?
Global Mastery
How many left handed magicians called Lee have been given an award of excellence by their peers?
The Mastery of Problem Solving.
Masters see decisions in the broader context. They are curious about the chain of causation for their challenges; they seek out the underlying truths more deeply and make more robust decisions.
Intentional Mastery by William Buist
This month’s book review is written by Paul Laughlin and first appeared on Customer Insight Leader.
This book review will be particularly relevant for those running their own businesses, but developing intentional mastery can also be for all leaders.
Phew, What a Scorcher.
It was delightfully cloudy on Saturday 9th July, at about 5am. We breathed a sigh of relief as we realised that the potential heat from the sun in a clear sky would not be with us, at least for the start of the Race to the Stones, #RTTS.
The battle between resilience and efficiency, and how to win it.
Planning how to ensure that there will be the money needed by the business, planning to ensure that the company will have access to the required resources, and planning to ensure that a sudden unexpected change does not harm the business creates resilience. It is how the most masterful companies manage themselves all the time.
The Mastery of Tulips
We had a chance to visit Kuekenhof, a fabulous centre only open during the tulip season, to see the work of those that plan their beautiful gardens. It’s very special.
Expectations
When we understand the context of the work we are being asked to do, and when we understand the stage of the journey to mastery that our client expects, then we can deliver extraordinary value and exceed the expectations that they have with ease.