We saw two vases of dead flowers. They kept taking our attention away from the good things. What have you got in your business that distracts your customers?
Where are your dead flowers?
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Continuous Improvement
Strategic Improvement – The 1% Goal
In the House of Commons, on the day he announced his retirement, the Speaker, John Bercow, commented on the difference between being proud of what has been achieved and satisfied. “Being satisfied” he said “is the fastest route to complacency” He is right. In most...