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Upstream by Dan Heath

Upstream by Dan Heath

The subtitle of this book is “how to solve problems before they happen”, and the book is devoted to clarifying what we can each do to eliminate problems before they arise. It is a very thought-provoking work that provides many examples to draw insight and inspiration.

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The Mastery of Problem Solving.

The Mastery of Problem Solving.

Masters see decisions in the broader context. They are curious about the chain of causation for their challenges; they seek out the underlying truths more deeply and make more robust decisions.

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Intentional Mastery by William Buist

Intentional Mastery by William Buist

This month’s book review is written by Paul Laughlin and first appeared on Customer Insight Leader.

This book review will be particularly relevant for those running their own businesses, but developing intentional mastery can also be for all leaders.

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