People say a great leader needs EQ, Emotional Intelligence, soft skills but what does that even mean?

Where do you start?  Where’s the line for that on the P&L?

Business is not just facts and figures.  As uncertainty and business complexity increases, successful leaders need to embrace soft skills to get the best out of their people in a sustainable manner. The Practical Principles in this book, when applied, practiced and honed, can improve your effectiveness, impact and bottom-line results.