The Goal is a different style of business book, it is written as a story. A story of a man called Alex Rogo and his challenges in an engineering factory.
The Goal by Eliyahu M. Goldratt & Jeff Cox
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Processes
It’s Just a Checklist
I don’t mention anything about technology, software, hardware, process design and so on. All of these things can help to support how a process is implemented, but none of them can design the process, nor its purpose.